At Sigma Spectrum, we are committed to delivering high-quality digital services tailored to the specific needs of each client. These services include—but are not limited to—web design and development, SEO, digital advertising, social media marketing, consulting, content creation, and graphic/video production. Due to the nature of digital services, we do not offer returns once work has commenced or deliverables have been provided.
1. Digital Services – No Returns
As our services involve custom digital work and intellectual property, all purchases are final. Once a service has been initiated or delivered, it is non-returnable and non-reversible.
2. Refund Policy
We strive to ensure every client is satisfied with the quality and delivery of our services. However, refunds will only be considered under the following conditions:
- The project has not yet started, and a written request for cancellation is made within 48 hours of payment.
- There has been a clear failure to deliver the agreed-upon service, as outlined in the signed agreement or proposal, and the issue cannot be resolved through revisions or support.
All refund requests must be submitted in writing to info@sigmaspectrum.net, including your project details and reason for the request. We reserve the right to review and approve or deny refund requests at our sole discretion.
3. Revisions and Support
Instead of refunds, we focus on client satisfaction by offering reasonable revisions within the project scope. If you are not satisfied with a deliverable, we encourage you to reach out so we can work together to resolve the issue.
4. Dispute Resolution
In the rare event of a dispute, Sigma Spectrum is committed to resolving the matter amicably and professionally. We encourage open communication to address concerns as early as possible in the process.
5. Contact Us
If you have any questions about this policy or your specific service agreement, please contact us:
📧 Email: info@sigmaspectrum.net
🌐 Website: https://sigmaspectrum.net